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A Model of factors affecting the efficiency of decision making to select successor in family business of Thailand
(University of the Thai Chamber of Commerce, 2022)
Polvasut Mahaiamsiri
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พีรพงษ์ ฟูศิริ
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University of the Thai Chamber of Commerce. Management.
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University of the Thai Chamber of Commerce. School of Business.
123 592
A study on the service quality and its impact on customer satisfaction : a case of HaiDiLao Hotpot in Bangkok
(University of the Thai Chamber of Commerce, 2023)
Su, Jian Xiang.
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University of the Thai Chamber of Commerce. International Business.
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University of the Thai Chamber of Commerce. International School of Management.
This study examines the impact of service quality on customer satisfaction at HaiDiLao Hotpot in Bangkok. Service quality is an essential factor influencing customer satisfaction and loyalty, particularly in the highly competitive restaurant industry. Employing a quantitative research approach, we distributed questionnaires to customers at HaiDiLao Hotpot, focusing on various dimensions of service quality, including responsiveness, assurance, tangibles, empathy, and reliability. The collected data were analyzed using statistical techniques to establish the correlation and impact between service quality parameters and customer satisfaction. The findings revealed a significant positive relationship between service quality and customer satisfaction, with all service quality dimensions having a critical influence on satisfaction levels. The study underscores the importance of maintaining high service quality to enhance customer satisfaction and loyalty. It provides practical insights for the management of HaiDiLao Hotpot, suggesting that continuous service quality improvement should be a core part of the restaurant's strategy. The findings can also be useful for other restaurants operating in similar environments. Further research is recommended to explore other potential factors influencing customer satisfaction and to validate these findings in different restaurant settings.
711 2928
An empirical study on e-service quality influencing customer satisfaction among foreign users of Lazada in Thailand
(University of the Thai Chamber of Commerce, 2023)
Tun Tun Oo.
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University of the Thai Chamber of Commerce. International Business Management.
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University of the Thai Chamber of Commerce. International School of Management.
This independent study is to investigate the influence of service quality dimensions on customer satisfaction among foreign users of Lazada in Thailand. In this study, quantitative method was used, and the questionnaire was designed by using the modified ESERVQUAL model. A total of 161 respondents participated in this research, however only 153 respondents’ data were included in the research because eight respondent’s data were screened out from the survey. The result of the study suggests that e-service quality dimensions, such as efficiency (sig at 0.00), availability (sig at 0.01), fulfillment/reliability (sig at 0.01), responsiveness (sig at 0.00), and compensation (sig at 0.00), play important roles in influencing customer satisfaction among foreign users of Lazada. The finding of this study contributes to a better understand of e-service quality dimensions influencing on customer satisfaction and identify the key dimensions which have significant impacts on customer satisfaction of LAZADA, to develop better strategic planning for the organization.
404 2038
Behavioral reasoning perspectives on organic product purchase in Bangkok, Thailand
(University of the Thai Chamber of Commerce, 2022)
Nattapa Prathansong
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นภวรรณ คณานุรักษ์
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University of the Thai Chamber of Commerce. Management.
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University of the Thai Chamber of Commerce. School of Business.
Consumer buying behaviors have changed toward interest in organic products on healthy trends and concerns over unprecedented diseases. However, whether consumers choose to consume organic products or not, they need to generate "reasons (for and against) to determine their behaviors, which are also stimulated by entrepreneurs' strategies. However, the researcher has not found research on the elements that reason (for and against) influence consumers' purchase intention and the market strategies entrepreneurs use. As a result, this research aims to investigate why customers purchase organic products and how entrepreneurs to market to them to satisfy customer needs. This research focused on a group of organic product purchasers in Bangkok, Thailand. With a focus on two product groups, group 1, horticultural crops, which include fresh vegetables and fruits, and group 2, field crops, such as rice and grains, the researcher uses an article review and previous analysis to create a questionnaire to determine entrepreneurs' marketing strategies and consumers' reasons (for and against) for consuming organic products. In conclusion, the study's results found that the essential variables included were attitudes, marketing strategies, and reasons for encouraging customers to support their role in purchasing organic product items. Additionally, attitude mediates the relationship between marketing strategies and purchase intentions, as well as the relationship between reasons (for and against) and purchase intentions. This explains how important it is to consider how individual and environmental factors impact consumer decisions to purchase organic products. The most effective, efficient, and reasonable approach to producing and distributing organic products can be planned using research studies. The growth of organic farming will result from the rise in consumer demand.
149 826
Does book-tax difference hinder levels of corporate tax revenue? cross countries analysis
(University of the Thai Chamber of Commerce, 2022)
Jirarat Pipatnarapong.
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University of the Thai Chamber of Commerce. School of Accountancy.
The first objective of this paper is to investigate the relationship between book-tax differences (BTDs) and corporate tax revenues (CTRs) in top five ASEAN countries, namely Indonesia, Malaysia, Philippines, Singapore, and Thailand. The second purpose is to examine the moderating effect of the adoption of International Financial Reporting Standards (IFRS) earnings management on the link between BTDs and CTRs. Using the data of 6,638 firm-year observations during the period 2005 – 2018 and analyzing through fixed effects panel regression in STATA using OLS method, the results show that positive BTDs are positively associated with CTRs. This result can be explained that firms with book income exceeds taxable income is most suspicious and may attract closer scrutiny by a revenue department and more likely to be adjusted selected transactions to increase taxable income which eventually in turn increases the level of CTRs. Further examining with moderated hierarchical model, the results also indicate that the effect of BTDs on CTRs depending on the adoption of IFRS and the level of upward earnings management measured by the performance matched discretionary accrual approaches.
75 379
Essays on Minimum Wages and Labor Income Distribution in Thai Labor Market
(University of the Thai Chamber of Commerce, 2020)
Warut Samart
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Weerachart Kilenthong
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University of the Thai Chamber of Commerce. International College
This dissertation provides two analyses aiming to examine the recent changes in the Thai labor market. The first analysis investigates the distributional change of the real hourly labor income in the Thai labor market from 1985 to 2017. The results show that overall labor income increased over the past three decades. The gender earnings gap was substantially reduced; however, the disparity between regions still exists. The results also indicate an increase in labor income of workers with primary school and higher education during the past three decades. This study found that an increase in labor income of primary school workers is associated with an increase in minimum wage while an increase in labor income of higher education workers is associated with an increase in labor demand. A future study should investigate the causal relationship between changes in labor income and its determinants for different workers to draw a more comprehensive conclusion. The second analysis evaluates the effects of minimum wages on various types of changes in labor market outcomes, including employment, dis-employment, labor force participation, weekly working hours, real hourly wages, real hourly total labor income, and various other types of income. The key contribution of this study is to use the individual-level panel data, i.e., the Matched-Outgoing Rotation Group (Matched-ORG) generated from the Thai Labor Force Survey. The results indicate that minimum wages harm employment, but the effects are relatively small, where the elasticities are in the range of - 0.0029 to -0.0474. However, the results show substantial and significant dis-employment effects for foreign workers, where the coefficients are in the range of 3.454 to 3.636. To reconcile two seemingly contradictory results, the study also estimates the effect of minimum wages on labor force participation and finds that an increase in labor force participation of Thai workers helps mitigate the disemployment for overall workers. The results also suggest that firms adjust working hours and reduce various types of other income to mitigate minimum wage shock. The study concludes that the competitive equilibrium theory can reasonably explain the effects of minimum wages on employment as well as the overall changes in the Thai labor market from 2002 to 2013.
128 598
Examining the impact of workplace diversity on organizational performance in international schools in Sathorn (Bangkok)
(University of the Thai Chamber of Commerce, 2023)
Daniel, Mahima
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University of the Thai Chamber of Commerce. International Business.
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University of the Thai Chamber of Commerce. International School of Management.
The current study explored the possible effect of workplace diversity on employees’ performance in International schools in Sathorn. The purpose of this study is to assess the effects of workplace diversity on the performance of employees. The sample of study comprised of 134 International staff working in 5 international schools of Sathorn area in Bangkok. Stratified random sampling scheme was applied to select the participants. Data was collected through questionnaire. Descriptive statistics and Inferential statistics were applied to extract the results. The results revealed that cultural diversity, cognitive diversity and functional diversity have positive relationship on the performance of the employees.
97 789
Exploring the link of service quality, customer satisfaction and customer loyalty for Mandalay Food House
(University of the Thai Chamber of Commerce, 2023)
Win Pa Pa Lwin
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University of the Thai Chamber of Commerce. International Business.
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University of the Thai Chamber of Commerce. International School of Management.
In the intense competition of food service providers industry in Bangkok, Myanmar restaurants industry is significantly increasing with the same level of raising population of Myanmar people in Thailand. Among the Myanmar restaurants, Mandalay Food House will be focused in this research because this restaurant is famous and wellknown place with cultural influences, can access easily to get there, and have a wide variety of Myanmar cuisine. Globally, a lot of customers are facing the choice of which restaurants to enjoy their time, to have a good mood and to try the taste of cuisine. Restaurant owners are finding a way to improve their business sustainability among the market industry with focusing on service quality, customer satisfaction and customer loyalty because business cannot survive in the food service industry by satisfying the customers anymore. Restaurant owners and managers can enhance the existing strategies by using the study’s results and the insights to attract new customers and retain the customers because the impact of the quality of service, customer satisfaction and customer loyalty are the most important factors for every organization. The purpose of this research is to give recommendations to improve, and maintain the factors and to explore the relationship between service quality, customer satisfaction and customer loyalty. To evaluate the quality of service, the SERVQUAL method was used, which consists of five factors (Tangible, Reliability, Responsiveness, Assurance, Empathy). The questionnaires with two languages (Burmese and English) were distributed through social media platform via Facebook to access easily for Myanmar residence and the data were collected through an online survey and analyzed by using Excel spreadsheet. Cronbach’s alpha method was used to test the reliability and validity of the questionnaires. The study was used correlation coefficient analysis to explore the hypothesis relationships. Business background, statement of the problem, objectives, benefits, scope of the study and expected benefits were included in the part of Chapter 1. In Chapter 2, theory and related research will review based on the iterature view and research hypothesis and conceptual framework are also included. Chapter 3 will point out research design and ools, data collection and analysis. Chapter 4 will explain about the results and Chapter 5 will conclude and discuss the research and limitations and implications of the research.
576 2697
Factors affecting Chinese tourists' intention to revisit Thailand
(University of the Thai Chamber of Commerce, 2023)
Chen, Kui Guang
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Nattapan Buavaraporn
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University of the Thai Chamber of Commerce. International Business.
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University of the Thai Chamber of Commerce. International School of Management.
This study investigates the determinants of Chinese tourists' intention to revisit Thailand, focusing on the roles of Perceived behavioral Control, Attitudes, and Subjective Norms. Data was collected from 305 respondents predominantly comprising females aged 25-34, analyzed using a regression model. The study discovered Perceived Behavioral Control to be the most substantial factor affecting revisit intentions, followed by Attitudes and Subjective Norms. The demographic characteristics and income levels of respondents also appeared to influence revisit intentions. The regression model successfully explained 83.4% of the variance in revisit intentions, bolstered by a high Cronbach's Alpha of 0.967 indicating the reliability of the survey measures. These findings hold significant implications for the tourism strategies of the Tourism Authority of Thailand and underline the importance of enhancing the perceived behavioral control, attitudes, and the impact of subjective norms among tourists. However, the study is limited by its demographic scope, crosssectional design, reliance on self-reported data, and focus on a limited set of variables. Future research is recommended to widen the demographic scope, incorporate a longitudinal design, integrate actual behavioral data, explore additional predictors, and utilize qualitative research methods
323 2813
Factors affecting Singaporean purchase intent of condominium in Bangkok, Thailand
(University of the Thai Chamber of Commerce, 2023)
Foo, Yong Quan
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University of the Thai Chamber of Commerce. International Business.
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University of the Thai Chamber of Commerce. International School of Management.
This study explores the factors influencing Singaporeans' intent to purchase condominiums in Bangkok, Thailand, and provides implications for businesses operating in the real estate sector. Data through a survey was collected, and different statistical analyses were used to look at the relationships between the variables, including multiple regression, ANOVA, and Pearson correlation. The results show that Singaporean buyers have a favourable attitude toward buying condos in Bangkok. Subjective norms, perceived behavioral control, perceived physical quality, financial accessibility, and supportive governmental policies all have an impact on this optimistic outlook. These elements significantly influence Singaporean buyers' intentions to invest in the condominium market in Bangkok. Several conclusions for companies in the real estate industry can be drawn from the results. First off, businesses have a huge opportunity to take advantage of Singaporean buyers' positive attitude. Businesses can increase the number of Singaporean buyers they attract and the likelihood that they will make a purchase by creating targeted marketing campaigns that highlight the advantages, worth, and distinctive characteristics of Bangkok condominiums. Second, businesses should concentrate on leveraging social influence in their marketing strategies after acknowledging the impact of arbitrary norms. Building a solid brand reputation, encouraging good word-of-mouth, and motivating happy customers to tell their friends and family about their experiences can raise the perceived value and desirability of the properties among Singaporean buyers. Third, it's crucial to arm customers with thorough information and assistance. Businesses can boost customer confidence and strengthen their intent to buy by giving clear and comprehensive information about the properties, providing individualized assistance throughout the buying process, and addressing buyer concerns. Fourthly, a significant factor affecting buyer intent is the physical condition of condominiums. To increase the perceived value and attractiveness of their properties to Singaporean buyers, businesses should prioritize high-quality construction materials, contemporary designs, and appealing amenities. Fifth, Singaporean buyers give financial accessibility a lot of thought. Increase affordability and appeal to a wider range of buyers by providing flexible financing options, working with financial institutions to offer attractive packages, and maintaining competitive pricing. Finally, even though the impact of government policies was not statistically significant, companies should continue to be aware of pertinent incentives and policies. Any benefits offered by governmental regulations, like tax breaks or waived fees, can be incorporated into marketing plans as extra selling points to draw in Singaporean consumers. In conclusion, businesses in the real estate industry can profit from the study's findings by taking the implications into account. Businesses can successfully target Singaporean buyers, increase their intent to buy condominiums in Bangkok, and succeed in this competitive market by capitalizing on the positive attitude, leveraging social influence, empowering buyers, prioritizing physical quality, addressing financial accessibility, and being aware of government policies.
165 1125
Generation Z's expressions of dissatisfaction in the Thailand context
(University of the Thai Chamber of Commerce, 2022)
Kununya Atthmongkolchai
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ศิริรัตน์ รัตนพิทักษ์
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University of the Thai Chamber of Commerce. School of Business.
119 765
Investigating factors affecting intention to participate in used cooking oil collection programs : a case study of flea markets in Bangkok
(University of the Thai Chamber of Commerce, 2023)
Gorbianta, Yegar Sahaduta
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University of the Thai Chamber of Commerce. International Business.
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University of the Thai Chamber of Commerce. International School of Management.
Improper disposal of Used Cooking Oil (UCOs), originating from various culinary and frying processes, poses significant environmental and health challenges. UCOs, encompassing both vegetable and animal-derived oils, are particularly prevalent in households and the broader food industry, including well-known establishments like fast food chains and restaurants. Addressing UCO-related concerns is crucial, especially in regions like Thailand where substantial quantities are generated. Despite their abundance, awareness remains limited, particularly within the informal sector comprising street hawkers and market food stalls. This independent study delves into factors influencing stakeholder participation in a UCO collection program facilitated through an online mobile application. The primary goal is to bridge gaps in the informal sector, promoting stronger adherence to circular economy principles, sustainable energy practices, and proactive contributions to environmental preservation and pollution reduction.The research takes a comprehensive view of the factors shaping individuals' intentions to engage with the UCO collection program. A key focus is assessing the extent to which individuals embrace novel technologies for collection and tracking. To structure this examination, the study employs the Unified Theory of Acceptance and Use of Technology (UTAUT), proven effective in analyzing variables impacting the intention to adopt technology-driven solutions. Geographically, the study centers on Bangkok's lively flea markets, including notable spots like Talad Rod Fai Srinakarin, Jodd Fairs, and The One Ratchada. Employing a quantitative approach, the study administers online questionnaires to a diverse range of participants – street hawkers, food stalls, and restaurants. Meticulous analysis, using methods such as multiple and linear regression, aims to uncover correlations between factors and participants' intentions to embrace the UCO mobile application. Results drawn from 108 participants underscore the significant influence of factors like performance expectancy, effort expectancy, and social influence on engagement with the UCO collection initiative. The predominantly male participants, spanning various age groups, exhibit diverse levels of daily UCO usage. Encouragingly, respondents collectively believe in the program's potential to enhance UCO management and operational efficiency. The study's conclusion emphasizes the importance of emphasizing performance expectancy for successful mobile application adoption and high-quality service delivery. By shedding light on technology adoption dynamics within UCO collection, this study enriches existing knowledge and provides practical suggestions for more effective collection initiatives. The findings extend beyond technology assimilation, enhancing understanding of UCO collection efforts. More significantly, the research highlights the pivotal role played by the informal sector, underscoring its potential as a change agent for circular economy practices, sustainable energy promotion, and environmental preservation. In summary, this independent study calls for a reevaluation of UCO collection strategies. Emphasizing the informal sector's involvement strongly appeals for collaboration between the public and private sectors, aiming to foster efficient, inclusive, and impactful UCO collection programs. By unveiling the intricate interplay between technology and sustainability, this research lays a robust foundation for future endeavors in waste management, circular economies, and sustainable technology integration.
166 880
Investigating motivators affecting job satisfaction of researchers in Beijing M Medical Research Center
(University of the Thai Chamber of Commerce, 2023)
Qi, Li
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University of the Thai Chamber of Commerce. International Business.
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University of the Thai Chamber of Commerce. International School of Management.
Motivational factors are an important part of researcher management, especially for the medical research industry with generally high levels of talent knowledge. The success of any medical research center depends on its ability to attract, retain, and develop skilled individuals who can contribute to achieving the medical research center’s goals and objectives. Identifying and retaining talent is not an easy task, and medical research centers must build effective ways to manage the researchers. Despite the critical role played by motivation in talent management, there is still a significant gap in the research on the specific motivation factors that affect the practice of talent management, especially for the incentive mechanism of the medical research industry. M Medical Research Center is a scientific research organization on occupational health located in Beijing, China, which attaches great importance to research and development technology and independent innovation capabilities. The object of this study is the researchers of Beijing M Medical Institution Research Center. Based on the research results of motivational factors and researcher management by domestic and foreign scholars, a theoretical analysis based on motivation theory was established by defining the core concepts such as motivational factors and researchers. This research takes the researchers of BEIJING M Medical Research Center as the research object, and collects the motivators affecting job satisfaction of researchers through questionnaires. The independent variables motivators include achievement, work itself, personal growth, promotion and recognition in this study. The dependen Motivational factors are an important part of researcher management, especially for the medical research industry with generally high levels of talent knowledge. The success of any medical research center depends on its ability to attract, retain, and develop skilled individuals who can contribute to achieving the medical research center’s goals and objectives. Identifying and retaining talent is not an easy task, and medical research centers must build effective ways to manage the researchers. Despite the critical role played by motivation in talent management, there is still a significant gap in the research on the specific motivation factors that affect the practice of talent management, especially for the incentive mechanism of the medical research industry. M Medical Research Center is a scientific research organization on occupational health located in Beijing, China, which attaches great importance to research and development technology and independent innovation capabilities. The object of this study is the researchers of Beijing M Medical Institution Research Center. Based on the research results of motivational factors and researcher management by domestic and foreign scholars, a theoretical analysis based on motivation theory was established by defining the core concepts such as motivational factors and researchers. This research takes the researchers of BEIJING M Medical Research Center as the research object, and collects the motivators affecting job satisfaction of researchers through questionnaires. The independent variables motivators include achievement, work itself, personal growth, promotion and recognition in this study. The dependen satisfaction, but personal growth, and recognition have positive influence on job satisfaction. In the future, we may studymore factors which may influence on job satisfaction.
105 714
Investigation of enables affecting intention to buy cosmetics via live stream for e-commerce in Kunming
(University of the Thai Chamber of Commerce, 2023)
Li, Wenzhuo
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University of the Thai Chamber of Commerce. International Business.
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University of the Thai Chamber of Commerce. International School of Management.
This research paper delves into the factors affecting consumers' intention to buy cosmetics via live-stream e-commerce platforms, leveraging the Theory of Planned Behavior model. An empirical study was conducted to test nine proposed hypotheses, exploring aspects such as perceived effectiveness of live-stream shopping, product authenticity, peer and influencer influence, and comfort with digital transactions, among others. Findings suggest that all these factors have a significant positive influence on behavioral intention. Particularly, the comfort in digital transactions and the ability to interact in a live-stream setting stood out as the most influential factors. The data also underscored the importance of prior experience and perceived quality of the products. However, this study was limited geographically and faced some issues of noncooperation from users, pointing to directions for future research. Implications for businesses in this sphere are numerous. To optimize user experience and drive sales, it is recommended that businesses emphasize ease of transaction, interactive elements of the live-streaming process, and assurance of product quality and authenticity. Strategies should also be oriented towards leveraging peer and influencer influence and aligning with beauty standards portrayed in social media. This research contributes to the literature on live-stream e-commerce and offers valuable insights for businesses looking to tap into this burgeoning digital commerce channel.
154 1281
The Effects of utilitarian value, hedonic value, and social value on user’s trust and engagement in audio-based social platforms
(University of the Thai Chamber of Commerce, 2022)
Apipol Penkitti
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Lekmat, Laddawan
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University of the Thai Chamber of Commerce. Business Administration.
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University of the Thai Chamber of Commerce. School of Business.
The new normal or a new way of life, as a result of the COVID-19 outbreak, gave rise to a new form of social media: audio-based social platforms (ABSPs), known as Clubhouse, Twitter space, and Facebook live audio room. These platforms, on which audio-based communication is featured, became popular in a short span of time. The objectives of this research are to understand audio-based social platform users’ behavior in Thailand. In addition, this research utilizes the quantitative research approach to investigate the effects of utilitarian value, hedonic value, and social value on user’s trust, which in turn influencing user engagement in audio-based social platforms. The study, in which Functional attitude theory (FAT), Uses and gratifications theory (UGT), Social influence Theory (SIT), Commitment-trust theory are referred to, is conducted on Utilitarian value (UV), Hedonic value (HV), Social value (SV) and trust – that affect user engagement (E). Also, this research aims to study the perception of values and provide insights into the theories relevant to the perceived values that affect user engagement, and that will benefit social platform developers and users of audio-based social platforms in Thailand. The data was collected through questionnaires from a sample of 388 participants who were male, female and LGBTQI+ with aged 25-34 (95% confidence interval) from various occupations, have used audio-based social platforms. This research study employed the Structural equation modeling (SEM) to analyze the relationships between the variables and test the hypotheses. The findings of this research indicated that the perceived Hedonic value and Social value positively affected ABSP’s user engagement, while the Utilitarian value positively influenced User's Trust in Speakers and the Hedonic value positively affected User’s Trust in Platforms. Moreover, User's Trust in Speakers had a positive effects on User Engagement and User's Trust in Platforms. The results from hypothesis testing showed that User's Trust in Speakers was an intervening variable of the correlation between Utilitarian value and User engagement.
76 592
The Impact of service marketing mix (7PS) towards customer satisfaction on rising Urbas training company in company Myanmar
(University of the Thai Chamber of Commerce, 2023)
Nay, Aung Win
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Nattapan Buavaraporn
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University of the Thai Chamber of Commerce. International Business.
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University of the Thai Chamber of Commerce. International School of Management.
This study delves into the realm of customer satisfaction within the context of Rising Urbas Training Company. Its fundamental objectives encompass an exploration of the ramifications arising from the service marketing mix's composite of 7Ps on customer satisfaction. Concurrently, the study aims to generate actionable recommendations geared towards amplifying customer satisfaction, leveraging insights derived from the research outcomes. To fulfill these objectives, a quantitative survey methodology was adopted. This survey was meticulously constructed to achieve the spectrum of marketing mix components, specifically: product, price, place, promotion, people, physical evidence, and process. Through this method, the study aims to gather an intricate understanding of the interplay between the marketing mix and the underpinning of customer satisfaction
228 3347
The impact of transformation leadership, technological competence, and digital resiliency on Thailand SMEs firm performance during the pandemic outbreak of COVID-19
(University of the Thai Chamber of Commerce, 2022)
Unchalee Thoopkerd
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เอกชัย อภิศักดิ์กุล
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University of the Thai Chamber of Commerce. Management.
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University of the Thai Chamber of Commerce. School of Business.
Small and Medium Enterprises (SMEs) play a vital role in Thailand’s economy. In 2019, the SMEs generated more than 14 million jobs and significantly contributed 42% of the country’s GDP. The Securities and Exchange Commission forecasted that the Thai SMEs would account for 6 0 % of the GDP growth in 2021. However, the unexpected global pandemic has gravely wounded the world economy and caused a sudden business shutdown, particularly the SMEs that failed to innovate or digitize their businesses. According to Cisco’s 2020 Asia Pacific SMB Digital Maturity Study, over 80% of SMEs owners believe that digitalizing their companies will help them become more resilient and adaptable to market change or future crises. Considering this fact and figure, the purpose of this study is to contribute knowledge for an overall understanding of the antecedents and effect of Thailand SMEs business firm performance, and to investigate the impact of transformation leadership, technological competence, and digital resiliency which include top three technologies (Collaboration, CyberSecurity, and Cloud-managed technology) on SMEs firm performance. In particular, this study aims to identify how SMEs in Thailand can overcome critical challenges and accelerate success by using digital technology to enhance their business resilience and increase even a higher degree of business performance and success. A quantitative research method applied, Structure Equation Modelling (SEM), the statistics of data analysis were descriptive statistic, reliability and validity using CFA were adopted in this study. Total 588 respondents came from manager positioning and above. The practical implication for SMEs management, transformation leadership, technological competence combined with core digital technology that is extremely necessary and a priority to bring in to digitize the business, especially while we are in a crisis & pandemic globe condition to improve Thailand SMEs business firm performance.
105 555
กลยุทธ์การรักษาภาพลักษณ์ของแบรนด์องค์กรต่อการสื่อสารในภาวะวิกฤต : กรณีข่าวลวงผ่านสื่อออนไลน์ = Brand image strategy in crisis communication : fake news via online media
(University of the Thai Chamber of Commerce, 2022)
สรลักษณ์ พงษ์โพธิ์
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พิชญ์พธู ไวยโชติ
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มหาวิทยาลัยหอการค้าไทย. คณะนิเทศศาสตร์.
งานวิจัยนี้เป็นการวิจัยแบบผสมผสานทั้งเชิงปริมาณและเชิงคุณภาพ มีวัตถุประสงค์การวิจัย คือ 1) เพื่อศึกษาและวิเคราะห์รูปแบบและวิธีการลวงที่เกิดขึ้นกับแบรนด์องค์กรผ่านสื่อออนไลน์ 2) เพื่อศึกษาผลกระทบของแบรนด์องค์กรจากการเผยแพร่ข่าวลวงผ่านสื่อออนไลน์ 3) เพื่อศึกษากลยุทธ์การกำหนดภาพลักษณ์ของแบรนด์องค์กรในกรณีข่าวลวงผ่านสื่อออนไลน์ และ 4) เพื่อเสนอแนะแนวทางการเตรียมพร้อมรับมือของแบรนด์องค์กรกับภัยคุกคามจากสื่อออนไลน์กรณีข่าวลวง ด้วยวิธีการวิเคราะห์เนื้อหาและการสัมภาษณ์เชิงลึก ผลการศึกษาพบว่าจำนวนประเด็นข่าวลวงที่นำเสนอผ่านสื่อออนไลน์ มากที่สุด คือข่าวกลุ่มภัยพิบัติ และใช้วิธีการลวงด้วยการเผยแพร่/แชร์/โพสต์คำเตือนที่เป็นเท็จ รวมถึงการวนซ้ำข่าวเก่า/ข่าวลือ/กลโกง มากที่สุด สำหรับวิธีการแจ้งเตือนข้อมูลข่าวลวงจากหน่วยงานที่เกี่ยวข้อง มากที่สุด คือการขึ้นต้นด้วยข้อความพาดหัวข่าวด้วยคำว่า “ข่าวปลอม! ข่าวบิดเบือน!อย่าแชร์! และผลกระทบจากการเผยแพร่ข่าวลวงผ่านสื่อออนไลน์ มากที่สุด คือทำให้เกิดความสับสนและตื่นตระหนก
217 949
กลยุทธ์การสื่อสารการตลาดเพื่อสร้างการรับรู้วิถีชีวิตการเป็นผู้สูงวัยอย่างสง่างามของบุคคลในช่วงวัย Gen-x
(University of the Thai Chamber of Commerce, 2022)
ศิดานุช กิตติเสรีกุล
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จันทิมา เขียวแก้ว
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มหาวิทยาลัยหอการค้าไทย. คณะนิเทศศาสตร์.
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มหาวิทยาลัยหอการค้าไทย. สาขาวิชานิเทศศาสตร์การตลาด.
การวิจัยครั้งนี้มีวัตถุประสงค์เพื่อ 1) เพื่อศึกษาวิถีชีวิตเพื่อการเป็นผู้สูงวัยอย่างสง่างามของบุคคลในช่วงวัย Gen-x 2) ศึกษาพฤติกรรมการเปิดรับสื่อของบุคคลในวัย Gen-x และ 3) เพื่อนำเสนอกลยุทธ์การสื่อสารการตลาดเพื่อส่งเสริมวิถีชีวิตเพื่อการเป็นผู้สูงวัยอย่างสง่างามของบุคคลในช่วงวัย Gen-x เก็บข้อมูลด้วยแบบสอบถามจากกลุ่มตัวอย่างที่เป็นประชากรไทยที่อยู่ในช่วงวัยเจนเนอเรชั่น X มีอายุระหว่าง 42-57 ปี จ านวน 1,145 คน ประมวลข้อมูลโดยการวิเคราะห์ การแจกแจงความถี่ ค่าร้อยละ ค่าเฉลี่ย ค่าเบี่ยงเบนมาตรฐานและการวิเคราะห์องค์ประกอบเชิงสำรวจ ผลการศึกษา มีดังนี้ 1. วิถีชีวิตเพื่อการเป็นผู้สูงวัยอย่างสง่างามของบุคคลในช่วงวัย Gen-x 1.1 กลุ่มตัวอย่างมีวิถีชีวิตเพื่อการเป็นผู้สูงวัยอย่างสง่างามในระดับมากทุกองค์ประกอบ โดยมีค่าเฉลี่ยสูงที่สุด ด้านความสนใจที่จะปฏิบัติตนเพื่อการเป็นผู้สูงวัยอย่างสง่างาม ค่าเฉลี่ยเท่ากับ 3. 75(SD=0.531) รองลงมาคือ การปฏิบัติตนเพื่อการเป็นผู้สูงวัยอย่างสง่างาม ค่าเฉลี่ยเท่ากับ 3.) 50SD=0.412) และความคิดเห็นต่อการเป็นผู้สูงวัยอย่างสง่างามค่าเฉลี่ยเท่ากับ 3. 50(SD=0.501) 1.2 องค์ประกอบวิถีชีวิตเพื่อการเป็นผู้สูงวัยอย่างสง่างามของบุคคลในช่วงวัย Gen-x พบว่ามี 7 องค์ประกอบ ได้แก่ 1) Happy Planner 2) Happy Safety 3) Happy Thinking 4) Happy Social Information 5) Happy Community 6) Health conscious และ 7 Happy Life 1.3 การจัดกลุ่มวิถีชีวิตเพื่อการเป็นผู้สูงวัยอย่างสง่างามของบุคคลในช่วงวัย Gen-x ได้ 3กลุ่ม ดังนี้ กลุ่มที่ 1 Easygoing กลุ่มเน้นความสบาย ๆ ไม่จริงจัง เน้นการแสดงความคิดเห็นเป็นหลัก กลุ่มที่ 2 Protection กลุ่มปลอดภัยไม่เสี่ยง การดำเนินชีวิตเน้นความสนใจ เป็นหลัก มีพฤติกรรมสนใจการเข้าร่วมสังคม พบปะเพื่อนฝูง เพื่อเข้าร่วมกิจกรรมหาความรู้เรื่องส่งเสริมคุณภาพชีวิตเพื่อการสูงวัยในอนาคต และ กลุ่มที่ 3 accept Change กลุ่มยอมรับการเปลี่ยนแปลง ให้ความสนใจในเรื่องการปฏิบัติตนมากที่สุด ยอมรับการเปลี่ยนแปลงของสภาพร่างกายตามกฎของธรรมชาติว่าหลีกเลี่ยงไม่ได้ คนกลุ่มนี้จึงพร้อมเตรียมตัว เพื่อยอมรับ และปรับตัวให้เข้ากับสถานการณ์ สังคม และสิ่งแวดล้อมได้อย่างมีความสุขเน้นความสำเร็จเป็นที่ตั้ง 1. พฤติกรรมการเปิดรับสื่อของบุคคลในวัย Gen-x พบว่า ส่วนใหญ่ ร้อยละ 88.3 มีการเปิดรับสื่อสังคมออนไลน์มานานมากกว่า 4 ปีสื่อที่เปิดรับคือ ส่วนใหญ่ใช้เฟซบุ๊กทุกวัน และส่วนใหญ่ใช้ไลน์อินสตราแกรม ยูทูป สัปดาห์ละ 5-6 วัน อ่านหนังสือพิมพ์ ดูโทรทัศน์และฟังวิทยุสัปดาห์ละ 3-4 วัน ส่วนโหญ่ใช้โทรศัพท์สมาร์ทโฟน วัตถุประสงค์เพื่อติดต่อกับคนรู้จัก อัพเดตสถานะ/ข้อมูลส่วนบุคคลผลงาน/รูปภาพ/ ค้นหาข้อมูลแลกเปลี่ยนข้อมูลและเพื่อความบันเทิง/ มีวัตถุประสงค์ในการสืบค้นข้อมูลด้านสุขภาพเพื่อต้องการแลกเปลี่ยนความรู้เกี่ยวกับสุขภาพกับผู้อื่นที่อยู่ในสื่อสังคมออนไลน์มากที่สุด รองลงมาคือ คาดหวังว่าจะได้รับข้อมูลจากผู้อื่น และ น้อยที่สุดคือต้องการให้คนในสื่อสังคมออนไลน์ตระหนักว่าการดูแลสุขภาพเป็นเรื่องส าคัญ เปิดรับข่าวสารสุขภาพที่เกี่ยวกับผู้สูงอายุจากเฟซบุ๊ก มากที่สุด รองลงมาคือจากทางไลน์ 2. กลยุทธ์การสื่อสารการตลาดเพื่อสร้างการรับรู้วิถีชีวิตเพื่อการเป็นผู้สูงวัยอย่างสง่างามของบุคคลในช่วงวัย Gen-x ที่นำเสนอคือ การพัฒนาสารโดยใช้กลยุทธ์ SED คือ การสื่อสารต้องเน้นเนื้อหา 1) สร้างความมั่นใจ) Self-Confidence) ในการดำเนินชีวิตให้เป็นผู้สูงวัยอย่างสง่างาม 2) เพิ่มพูน (Enhance) เพื่อเพิ่มข้อมูลตามความสนใจและความรู้ในการเพิ่มศักยภาพให้เป็นผู้สูงวัยอย่างสง่างาม และ 3) พัฒนา (Develop) ความสนใจในการแสวงหาและเข้าถึงข้อมูลเบื้องต้นในการเป็นผู้สูงวัยอย่างสง่างาม ทั้งนี้ให้ดำเนินการให้สอดคล้องกับกลุ่มวิถีชีวิตของแต่ละบุคคล โดยใช้ช่องทางการสื่อสารผ่านสื่อสังคมออนไลน์
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กลยุทธ์การสื่อสารการตลาดเพื่อส่งเสริมธุรกิจบริการผู้สูงอายุ
(University of the Thai Chamber of Commerce, 2022)
ยศนันทน์ แก้วโกมลมาลย์
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จันทิมา เขียวแก้ว
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มหาวิทยาลัยหอการค้าไทย. คณะนิเทศศาสตร์.
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มหาวิทยาลัยหอการค้าไทย. สาขาวิชานิเทศศาสตร์การตลาด.
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