Please use this identifier to cite or link to this item:
Title: Improving Supplier and Customer Relationship Through Supply Chain Quality Orientation: A Malaysian Context
Authors: Omar, Roaimah 
Zailani, Suhaiza 
Sulaiman, Mohamed 
Issue Date: 2007
Publisher: University of the Thai Chamber of Commerce
Source: Roaimah Omar, Suhaiza Zailani, Mohamed Sulaiman (2007) Improving Supplier and Customer Relationship Through Supply Chain Quality Orientation: A Malaysian Context.
Conference: Proceedings of the 2nd International Conference on Operations and Supply Chain Management 
Abstract: The dynamic market environment in the global supplychain has increased the pressure and challenges amongthe manufacturing companies in Malaysia to beinnovative, to improve quality and to reduce cost. In thepresent competitive environment quality management iscritical as products must meet expectation of globalcustomers in terms of quality, design and priceexpectations. Furthermore, as the supply chain isstretched, fragmented and complex world wide, the issueof managing quality in a global supply chain has becomemore important. The development of strategicrelationships with suppliers can contribute to qualityperformance. In addition, relationship with customersenable firms to focus on the meeting their needs.Emphasis on supply chain quality orientation amongsupply chain partners is crucial to improve relationshipswith their suppliers as well as customers. The mainpurpose of this study is to investigate the effect of supplychain quality orientation on supplier relationship andcustomer relationship. 550 questionnaires were distributedto managers in the manufacturing companies in Malaysiaand 151 questionnaires were analyzed. The resultsrevealed that supply chain quality orientation leads tohigher level of supplier relationships and customerrelationships.
Rights: This work is protected by copyright. Reproduction or distribution of the work in any format is prohibited without written permission of the copyright owner.
Appears in Collections:conference_item

Files in This Item:
File Description SizeFormat 
2100fulltext.pdf136.22 kBAdobe PDFThumbnail
Show full item record Recommend this item

Google ScholarTM


Items in DSpace are protected by copyright, with all rights reserved, unless otherwise indicated.