Please use this identifier to cite or link to this item: https://scholar.utcc.ac.th/handle/6626976254/351
Title: Desirable Characteristics of StudentTrainees for the Front Office of Hotels in Bangkok
Authors: Eimprakongsilaph, Theerawat 
Issue Date: 2013
Publisher: Chulalongkorn University Printing House
University of the Thai Chamber of Commerce
Source: Theerawat Eimprakongsilaph (2013) Desirable Characteristics of StudentTrainees for the Front Office of Hotels in Bangkok. University of the Thai Chamber of Commerce Journal Vol.33 No.3.
Journal: University of the Thai Chamber of Commerce Journal 
Abstract: This research aimed to study: 1) student trainee characteristics desired by hospitality personnel in Bangkok; 2) a comparison of student trainee characteristics desired by personnel and training managers, front office managers, and front office staff. The sample group was 510 persons, consisting of personnel and training managers, front office managers, and front office staff working in hospitality enterprises in Bangkok. Data was collected by using questionnaires and analyzed to obtain percentage, mean, standard deviation, and F-test. The analyzed data showed that the most important characteristics in student trainees were interpersonal relations, morality and ethics. This was followed by professional skills, working ability and the final characteristic required in student trainees was general knowledge. The comparison of student trainee characteristics desired by personnel and training managers, front office managers, and front office staff found that their opinions concerning general knowledge showed no significantdifference. However, those concerning general professional skills and working ability as well as professional skills for the front office and interpersonal relations, morality and ethics all showed a significant difference.
URI: https://scholar.utcc.ac.th/handle/6626976254/351
ISSN: 0125-2437
Rights: This work is protected by copyright. Reproduction or distribution of the work in any format is prohibited without written permission of the copyright owner.
Appears in Collections:JEO: Journal Articles

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